Brand & Products
Are JMOIRE products made from natural materials?
Yes. At JMOIRE, we are dedicated to bringing nature’s artistry into your everyday life. Our home decor accessories and jewelry products are crafted using 18K Gold Vermeil and genuine natural minerals—including Middle Eastern calcite onyx, white agate, chalcedony, and freshwater pearls. Because of the inherent characteristics of natural stones, every single JMOIRE piece is truly one of a kind.
Where are the stone of JMOIRE comes from?
We source our natural stones from premier mineral deposits around the world to ensure exceptional quality and authenticity. Most of our onyx originates from the Middle East, our chalcedony is predominantly sourced from South America, our jadeite comes from Myanmar, and our Hetian jade is sourced from China. Each stone is carefully hand-selected for its unique translucency, color, and natural veining before being crafted into your piece.
Why does my product look slightly different from the photos on the website?
This is the unique beauty of natural materials. Organic stones and semi-precious minerals naturally vary in veining, color shading, and subtle mineral patterns. The photos on our site serve as standard representative samples. We guarantee that every piece shipped is carefully hand-selected and polished to uphold our quality standards while honoring its unique natural character.
How should I care for my 18K Gold Vermeil jewelry?
To maintain the brilliant luster of your jewelry over time, we recommend:
- Avoiding direct contact with perfumes, body lotions, hairsprays, and harsh cleaning chemicals.
- Removing your jewelry before showering, swimming, or engaging in strenuous exercise.
- Gently wiping your pieces clean and storing them in your complimentary JMOIRE pouch or jewelry box in a cool, dry place when not in use.
How should I care for my onyx home decor products?
- Mindful Placement
Hand-carved from solid Middle Eastern natural onyx, each piece possesses substantial mineral density. To preserve its sculptural contours, display on a stable, flat surface away from high-traffic edges and out of reach of young children. - Sunlight & Climate Care
To safeguard the delicate mineral strata and translucent luster, avoid prolonged exposure to direct sunlight or intense heat sources, which may compromise the stone’s natural hydration. - Luster Renewal & Nourishment
Should the satin finish appear dry over time, gently massage a few drops of natural mineral or organic oil (such as mineral or jojoba oil) across the surface. Allow the mineral to absorb the moisture overnight, then cleanse with lukewarm water and a soft cloth to restore its innate, luminous glow.
Orders & Shipping
How long does processing and shipping take?
Processing Time: Orders are inspected, packaged, and dispatched within 1–3 business days.
Shipping Time: Standard international delivery typically takes 5–10 business days, depending on your destination country. Once your package ships, you will receive a confirmation email with a tracking number.
Do you ship internationally, and how much is shipping?
Yes, we offer worldwide shipping to most countries and regions.
- Free Shipping: We offer free standard shipping on qualifying orders over a threshold (e.g., $200 USD—exact details are displayed at checkout).
- For orders below the free shipping threshold, delivery fees are calculated automatically at checkout based on your shipping address and chosen speed.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Will I be charged customs duties or import taxes?
International orders may be subject to import duties, taxes, or clearance fees determined by your local customs authority. These charges are the responsibility of the recipient. Most orders falling under local threshold limits incur no additional fees.
Returns & Support
What is your return policy?
We want you to completely fall in love with your JMOIRE pieces. If you are not entirely satisfied with your purchase, you may initiate a return within 14 to 30 days of receiving your package. Returned items must be in their original, unused condition with all original packaging and tags attached.
What should I do if my order arrives damaged?
We take exceptional care in packaging our delicate stone decor and fine jewelry. However, if your order arrives damaged during transit:
- Take clear photos or videos of the damaged item and packaging within 48 hours of delivery.
- Email us at info@jmoire.com with your order number.
- Our customer care team will promptly arrange a free replacement or a full refund.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Gifting & Wholesale
Do you offer gift packaging?
Yes! Every JMOIRE item arrives in our signature, elegantly designed gift packaging. Each package also includes a complimentary blank gift card, allowing you to write a personal handwritten message for your special someone.
What should I do if my order arrives damaged?
We take exceptional care in packaging our delicate stone decor and fine jewelry. However, if your order arrives damaged during transit:
- Take clear photos or videos of the damaged item and packaging within 48 hours of delivery.
- Email us at info@jmoire.com with your order number.
- Our customer care team will promptly arrange a free replacement or a full refund.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.