Shipping policy

Shipping & Fulfillment Policy

At JMOIRE, each of our natural stone pieces is crafted with utmost care and individually inspected before dispatch. To ensure your order arrives safely and promptly, we partner with premium logistics networks across the United States.

1. Shipping Rates & Delivery Timeframes

We are pleased to offer Complimentary Standard Shipping on all orders within the contiguous United States.

Shipping Option	Processing Time	Transit Time	Shipping Fee
Standard Shipping (US Lower 48)	1 – 2 Business Days	3 – 5 Business Days	FREE

Please note: Order processing and carrier delivery times do not include weekends or public holidays.

2. Order Processing & Tracking

Order Fulfillment: Orders are processed within 24–48 hours of payment confirmation.
Tracking Confirmation: Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number and a link to monitor your package's status in real-time.

3. Packaging & Handling

Because natural jade and marble are delicate materials, every item is carefully secured in protective packaging to prevent damage during transit. Your items will arrive neatly packed in discrete, plain boxes designed for maximum safety.

4. P.O. Boxes & APO/FPO Addresses

Due to carrier restrictions on physical size and signature requirements for valuable items, we strongly recommend providing a standard residential or commercial street address. We currently do not support delivery to P.O. Boxes or military APO/FPO/DPO addresses.

5. Lost, Stolen, or Damaged Packages

Damaged Items: In the rare event that your piece arrives damaged during transit, please contact us within 48 hours of delivery at info@jmoire.com with clear photos of the damaged item and the external packaging. We will promptly issue a placement or a full refund.
Incorrect Address: Please verify your shipping address at checkout. JMOIRE is not responsible for orders delivered to incorrect addresses provided by the buyer.